Q: What is check in/check out time?
A: You can check-in any time after 2pm and check-out before 12 noon.
Q: Is breakfast included in the price of my room?
A: Yes, it is. Our buffet breakfast is served between 7am and 10am.
Q: Do you allow smoking on property? In the rooms?
A: Smoking is not permitted inside the building, but is permitted in the designated smoking areas outside. Smoking in the building may be fined.
Q: Can we leave our luggage after check-out?
A: Yes, you can leave your luggage at the Front Desk until 10pm on departure day free of charge.
Q: How can I visit Museum Auschwitz-Birkenau?
A: Please look at our "Welcome Page" to find out how to visit the Museum.
Q: I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
A: In this situation, you would have to contact the customer service department at the website you used to make your reservation.
Q: Is my ID/passport required when checking-in?
A: Yes, we will ask you to show a document.
Q: Is crib available?
A: Yes, it costs 50 zł / night.
Q: What are the hours of the restaurant and pub?
A: Polish "Stara Poczta" Restaurant is open daily from 11am till 11 pm, Italian "Trattoria VIVA" is open daily from 10 am till 11 pm, "Svejk's Pub" is open 6PM-12 midnight (May-Sep on Friday, Saturday and Sunday, Oct-Apr from Tuesday till Sunday). Please visit "Our Restaurants" to find out more.
Q: Do you offer room service?
A: Yes, we do. Room service is available from 10am till 11pm.
Q: Is there a SPA center?
A: Yes, Garden Wellness&SPA is at your disposal daily from 10am till 10pm. Please visit "SPA" to find out more.
Q: Is a laundry service available?
A: Laundry service may be arranged by the Front Desk.
Q: Is wireless internet available?
A: Yes, our Guests can use it free of charge in rooms, hotel lobby, corridors and restaurants.
Q: Are rooms equipped with hairdryers and fridges?
A: All rooms in Superior part and some in Galicja part are equipped with hairdryer and fridge. Otherwise you can ask for hairdryer at the Front Desk.
Q: Are rooms equipped with universal adapters?
A: No, but you can get one at the Front Desk free of charge.
Q: Are tea and coffee-making facilities, shampoo, soap and towels available in every room?
A: Rooms in Superior part and some in Galicja part are equipped with tea and cofee-making facilites. Shampoo, soap and towels are available in all rooms.
Q: Are ironing facilities available at all of your hotels?
A: Yes, they can be arranged at the Front Desk.
Q: Is there a safe in the room?
A: Rooms in Superior part and some in Galicja part are equipped with safe. Otherwise you can deposit your belongings at the Front Desk.
Q: Do you have rooms for Guests with disabilities?
A: We offer one twin room in Galicja part - please ask the Front Desk about its availibility.
Q: Do you have a pool?
A: No, but we have big whirpool in the Wellness part of Garden Wellness&SPA.
Q: Are pets allowed? Are there restrictions for weight, height or types?
A: We accept only small pets (up. to 5 kg) in Galicja part. We do not acept pets in Superior part.
Transfers / parking
Q: Is there car / motorbike parking available onsite?
A: Spacious parking is available free of charge in our hotel. We also have a garage and roofed hut to park the motorbikes.
Q: Do you arrange airport / railway station shuttle?
A: Yes, we do. For airport shuttle please visit "Welcome Page" to find out more. To arrange transfer from the railway station - please contact the Front Desk.
Q: How can I get to Hotel Galicja?
A: Please visit "Contact" page to show the route.
Q: I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?
A: We will help you with pleasure. Please contact the Front Desk to arrange those options.